I will tell you how to contact us, but first, please read the following. We
are currently receiving over 100 emails per day (including spam), and
there are simply not enough man-hours to answer them all. The following
guidelines should help ease the load and provide faster responses for
- Please do not write us asking for individual help or technical support. There is a dedicated Help forum in our message boards where you can ask help from experts and other users; please direct such inquiries there instead!
- If you are wanting to report a time-critical issue, such as a
severe problem with our server (e.g. mail loop) or an interview
request, see the section below on Time-Sensitive Issues for the appropriate contacts.
- Just because we tell people how to remove spyware, does not mean
we wrote the spyware! Please direct any tirades toward the author of
said product, if you can find them and if they're still in business
(some of them are quite difficult to get hold of!) Unless our Web
address or contact details are specifically listed in a piece of
software, we did not write it. Sorry to put this in
here for the 99% of you with brains in your heads, but I continue to be
amazed at how many people do not fit this description...
- If you intend to contact us for any reason remotely related to
selling stuff or promoting any product (including affiliate link
exchange etc.), see the Selling Stuff section below first.
- If you're just looking for a destination endpoint for some legal threats, see this section.
- If none of the above apply, see the very bottom of this page for a contact address. And sorry to keep you reading so long.
For time-sensitive issues
relating directly to administration of this Web site, send mail to .
Examples of such an issue include:
Please note that other types
of mail (help requests, comments & suggestions) are not appropriate
for this account and may be forwarded to another account or deleted without
A link from the site is directing
large amounts of traffic to your server, disrupting normal operation
Possible spam or mail loop originating
from this server
A user has posted threatening,
defamatory, copyrighted or otherwise unlawful materials on the server
While reasonable effort is made to check this account near-daily, no guarantee can be made.
If you represent a reputable
news source and require immediate information for an upcoming story, please
use the time-critical address above. If possible, provide a deadline by
which a response is needed.
If you are planning to contact us to discuss link / banner exchanges,
affiliate programs, and so forth, please do us both a favor and don't. We do not accept paid advertising or affiliate programs of any
kind, regardless of whether the payment is in the form of money, hits,
link placement, good karma, or ripe avocados. For those of you
marketing types who insist on finding out my home phone number and
making unsolicited phone calls about such arrangements, you are hereby
put on notice that I keep an air horn next to my phone for exactly this
occasion. Still have visions of banner exchange dancing in your head? Read this, then go away.
So You Want To Sue Me
Living in the United States as I do, I guess it comes with the
territory. Keep in mind, however, that unless it's money you want, your
interests would be better served by a polite, non-threatening letter
that clearly explains your position and any necessary supporting
evidence, etc. (If it is indeed money you want, you're really
barking up the wrong tree. Go arrange a slip-n-fall at Wal*Mart or
something.) Threatening letters hinting at legal action will serve only
- Put our staff on the defensive, greatly reducing the chances that
anyone here will want to co-operate with you (or speak with you
directly at all, or acknowlege receipt of your letter/tirade,
- Give us material to publish, thus letting the world know what a
big litigating meanie-head you are. As stated in our site policies, all
letters of a threatening nature become our property upon submission.
Sorry, I haven't heard anything
about Mac spyware. I don't even know it exists. If you have information
pertaining to Macintosh spyware, please tell me; lots of people want to
General computer trouble
Unfortunately, I am unable
to provide "Helpdesk" support for general Windows or computer issues, and
my knowledge on common office applications is not extensive. You may have
better luck on the
Support site or Annoyances.org
for Windows issues.
Pop-up ads of unknown
Attachments and specimens
Easy things first, download
a free copy of
and see if it detects any spyware or advertising parasites on the system.
A few well-known spyware apps are responsible for 90% of reports of this
problem. If this finds nothing, try disabling suspicious BHOs (Browser
Helper Objects) using a program such as BHO Cop.
Please do not send large
attachments or "this might be spyware" specimens unless requested. These can
"overflow" the mail account, preventing other mails from being received due
to a lack of storage space. If you suspect you may have found a new type
of spyware and want someone to investigate it, kindly post a message on our
Ads on free web pages
There is a place on the message boards for discussion of Free Web Hosts. But please don't mail me asking
about free web hosts, or how to remove their advertising, etc. No reply will be made
to such mails.
Can I have your Spam Policy?
Yes! Feel free to take a
copy for your own site.
My email address is
Note to spammers: Please
read this site's Zero Tolerance SPAM Policy
before attempting to use this email address for commercial purposes. By
sending any mail to the above address, senders indicate that they have
read and agree with the terms of this policy.